General terms of sale
Booking a room implies customer’s unconditional acceptance of the following general terms of sale. Any non-compliance with these terms will automatically result in a complaint submission.
Length of stay
A guest booking a room for a limited length of time at « Clos Trophin » cannot demand to stay in longer for any reason.
Conclusion of sale
The booking is only valid at receipt of a check or draft of 50% of the price of the total stay. This deposit will be cashed on receipt, and its value deducted from the total price due upon arrival. Prices are quoted all taxes included except for visitor tax.
The payment of the balance is due upon arrival. All supplements will be paid by leaving.
Cancellation by guest
Any cancellation of stay must be notified by registered letter or mail.
a) – If cancellation occurs more than 30 days before scheduled arrival, 50 euros will be contained for booking expenses
– If cancellation occurs between 30 days and 72 hours before scheduled arrival, the deposit will be contained for booking expenses.
– If cancellation occurs less than 72 hours before scheduled arrival, the deposit will be contained for booking expenses, and the owner is entitled to claim for the total price of the staying.
b) – If the guest does not show up before 8 pm or informs the owner of a late arrival the booking is cancelled and the owner may use the room(s).The deposit will be contained for booking expenses, and the owner is entitled to claim for the total price of the staying
c) – If the guest shortens his staying, the amount of the total stay is due to the owner. Supplements will not be charged if not consumed.
Cancellation by Clos Trophin
In case of invalidity or serious illness of the owner or her children for a long period of time, a one-month notice will be given, and the deposit will be fully reimbursed.
In case of serious damage of the building (such as fire, strorm, or flooding) endangering customer safety, no notice, no deposit pay back.
Arrival and departure
Guests are expected between 5 and 8 pm. In case of a belated arrival, the owner must be advised. On departing day, rooms will be cleared by 11:00 am.
En cas d’arrivée tardive ou différée, le client doit en avertir la propriétaire.
A visitor tax is collected by the village authorities. It is not included in the posted price of the room. Its amount is 0.83 euros per guest above 18 and per night. It is paid by the guest to the owner and then collected by the Public Treasure.
Breakfast is served within the time frame given to the guest upon arrival. If the guest does not have breakfast, he cannot claim for a price deduction since breakfast is offered.
Number of guests
The booking of a room is established for a specific number of guests including children and babies. If the number of guests showing up is higher, the owner may refuse the additional guests, or refuse giving the room if additional guests are children. The refusal cannot be considered as a modification of the sales agreement from the owner, No claim for reimbursement will be considered valid, and the total amount remains due.
Each room includes a welcome chart including house rules. Guests are kindly asked to follow these rules and respect the quietness of the premises.
It is strongly forbidden to throw any object or food in the toilets. Rooms and common spaces are non-smoking areas. Animals are not allowed. Should a guest not comply to these rules, the owner can refuse a guest access to his room. The refusal cannot be considered as a modification of the sales agreement from the owner, No claim for reimbursement will be considered valid, and the total amount remains due.
The owner’s responsability cannot be at stake in case of theft, lost or damage of personal belongings within the property (bedrooms, common premises, parking, swimming-pool or garden).
The use of any object or toys (expect for arm floats) is prohibited at the swimming pool. The swimming_pool is forbidden to children under 12 unless supervised by a responsible parent. Arm floats are mandatory for children who cannot swim. They are not provided by Clos Trophin.
Le Clos Trophin
14 lieu dit la Gaffelière, 33330 Saint-Emilion
Tél : 05 57 84 29 72 – 06 84 90 21 64
For the guests own safety a video system is installed within and around the house.